One of the Leading International Insurance Groups
The ERGO Group is one of the leading international insurance groups and is present in more than 20 countries. The company offers a broad range of insurance, retirement products, and services. With ERGO Learning & Training, the group continuously develops new approaches to make learning flexible, hands-on, and lasting as part of the working day.
Conveying Knowledge Faster, More Individually, and More Durably
New technologies and digital transformation mean that knowledge goes out of date faster and learning needs change continuously. ERGO therefore relies on modern learning offerings that are flexible, individual, and hands-on, and that anchor learning more firmly in the working day.
Classic training courses and static learning paths are an important foundation for this, but they can only account for differing levels of knowledge, roles, and personal learning needs to a limited extent. At the same time, creating and continuously updating personalized learning offerings takes considerable effort from subject matter experts and training managers.
What was needed was an approach that uses existing company knowledge efficiently, addresses individual knowledge gaps, and builds continuous learning into daily work without a large amount of additional time.
AI-Supported, Hyper-Personalized Microlearning With chunkx
Together with chunkx, ERGO introduced an AI-supported learning system that turns approved internal knowledge sources into short, personalized learning units. To do this, existing content in various formats is stored, structured, and vectorized in the chunkx system.
On that basis, microlearning units emerge that adapt dynamically to the learner's role, level of knowledge, feedback, and usage. Employees regularly receive individual learning prompts through familiar communication channels such as email and can start their learning sessions directly in the browser.
A range of task types — such as conversation simulations, short knowledge updates, and the integrated AI chat — help to consolidate content, clarify individual questions, and go deeper into relevant topics in a targeted way. With every interaction, the learning experience develops further.
A protected learning space, anonymized analytics, and clear governance structures form the basis for data protection, quality, and acceptance. In regular feedback loops between ERGO Learning & Training, Strategy & Scouting, subject matter experts, and chunkx, the content, instructional design, and user experience were continuously refined.
The key benefits at a glance:
- Personalized learning content for different roles and levels of knowledge
- Continuous learning prompts that fit into the working day
- Faster delivery and updating of training
- Efficient use of approved internal knowledge sources
- Scalable personalization without building individual learning paths by hand
- Direct follow-up questions and individual deep dives via the AI chat
- Data-driven development of the learning offering
High Learning Activity and Scalable Personalization
The results from the pilot and validation phase show high usage, measurable learning activity, and strong acceptance of the approach. Employees use the learning units purposefully during the working day and can go deeper into exactly the topics that are relevant for their role and their individual level of knowledge.
At the same time, training managers and authors benefit: learning offerings can be delivered and updated faster. New, approved knowledge can flow straight into future learning units and be personalized at a breadth that would hardly be possible with classic course creation.
For learners
Learning becomes a continuous companion in the working day. Employees receive short, individually relevant learning prompts and can deepen their knowledge exactly when they need it. The content adapts to their own level of knowledge and develops further with every use.
In my view the tool is modern, clear, and above all very well structured from an instructional design point of view.
Learner Broker Support
For training managers
Existing knowledge sources can be turned into adaptive learning offerings efficiently. Content can be updated faster, developed further in a modular way, and personalized for different audiences. That reduces the effort of creating and maintaining static training by hand.
I find chunkx extremely easy to use, and creating learning content is really fast and noticeably reduces the effort involved.
Author Product Development
For the organization
With chunkx, ERGO is laying the foundation for a scalable, data-driven, and sustainable learning culture. Company knowledge stays current, is conveyed as needed, and can be used continuously beyond individual training measures. After successful validation, the approach is being extended to further audiences and topics.
From Static Courses to a Dynamic Learning Process
ERGO and chunkx combine internal company knowledge, instructional quality, and AI into a learning approach that keeps developing. Instead of serving the same learning content to everyone, employees receive exactly the prompts that match their role, their level of knowledge, and their needs.
Learning is therefore not organized as an additional task, but as a natural part of the working day. At the same time, authors can create learning offerings faster, keep them current, and scale them across different audiences.
Learning plans that adapt to learners – not the other way around.
ERGO × chunkx
Awards and Further Reading
- eLearning AWARD 2026 · Adaptives Lernen mit dem Schwerpunkt KI-basiertes Microlearning
- Submission for the HR Excellence Award · KI & Data Driven HR – KI in Learning & Development
- A project within the collaboration with the ERGO ScaleHub
Further reading
- ERGO Radar: “Data and AI enable a completely new way of learning”
- eLearning Journal: „Wenn KI zum Lernbegleiter wird“
- InsurLab Germany: “Scaling AI”
