--- title: "FAQ – Frequently Asked Questions about chunkx" description: "Answers to the most common questions about chunkx — the AI-powered corporate learning platform. Product, implementation, pricing, security, and support." url: https://chunkx.io/en/faq/ language: en-US translation_de: https://chunkx.io/faq/ --- Help Center # Frequently Asked Questions Everything you want to know about chunkx — from how the platform works to pricing, security, and support. Can't find your answer? We're one message away. 01 · Product & Platform ## Product & Platform What chunkx does, how it works, and where it fits into your stack. ### What is chunkx? chunkx is an AI-powered corporate learning platform. It turns the knowledge that already exists in your organization — documents, guidelines, expert know-how — into short, personalized learning experiences that employees actually complete. ### How does chunkx create learning content? You upload your existing material — PDFs, slides, policies, wikis. chunkx structures it, breaks it into small learning units, and generates questions, explanations, and microlearning paths. What used to take L&D teams weeks now takes minutes, and you stay in full control of the result. ### What makes chunkx different from a classic LMS? A classic LMS stores and delivers courses someone else had to build. chunkx *creates* the learning content from your knowledge and personalizes it per employee — right length, right moment, right person. It complements an LMS rather than replacing your whole infrastructure. ### Does chunkx integrate with our existing tools? Yes. chunkx connects to common HR, identity, and communication tools and can deliver learning where your teams already work. Single sign-on and standard integrations are available — we map the exact setup during onboarding. ### In which languages is chunkx available? chunkx works in German and English out of the box and can generate and deliver learning content in additional languages. Multilingual rollouts across international teams are supported. ### How does chunkx ensure answers are grounded in company knowledge? chunkx accesses only the knowledge sources your company has approved and uses them to deliver relevant learning content and answers. This keeps content traceable, up to date, and under your control. ### How does personalization work? Every employee gets an individual learning experience that delivers relevant content at exactly the right moment. 02 · Implementation & Onboarding ## Implementation & Onboarding Getting from first call to a running rollout. ### How long does implementation take? A focused first rollout is typically live within a few weeks. We start small with a concrete use case — onboarding, compliance, or upskilling — prove the value, and then scale across the organization. ### Is implementation support included? Yes. You get hands-on onboarding support: we help structure your first content, set up learning paths, configure access, and define success criteria together so you see measurable results early. ### Can we start with a pilot before rolling out company-wide? Absolutely. Many organizations begin with a single team or use case. The first months act as a validation phase with jointly defined success criteria, after which you scale based on proven results. ### How much effort is required from our L&D team? Far less than with traditional course production. Because chunkx generates the first draft of every learning unit from your material, your team shifts from manual authoring to reviewing and refining — which dramatically reduces ongoing effort. 03 · Pricing & Contracts ## Pricing & Contracts How pricing works and what to expect commercially. ### How much does chunkx cost? Setups start in the four-digit monthly range for smaller teams. The exact price depends on team size, feature scope, and hosting model. We create an individual, transparent proposal — without surprises. ### How is pricing calculated? Pricing depends on the number of learners, implementation scope, integrations, and selected capabilities. This ensures you only pay for what creates real value in your organization. ### Is there a minimum contract term? We design the first phase as a validation period with defined success criteria. To minimize risk, an opt-out clause can optionally be agreed if those criteria are not met. We discuss terms openly during the proposal stage. ### Do we need a credit card to see a demo? No. A demo is free and non-binding — no credit card, no contract. In about 30 minutes you see exactly how chunkx would work in your organization. 04 · Security & Data ## Security & Data Protection How we handle your data and keep it compliant. ### Is chunkx GDPR-compliant? Yes. chunkx is built to meet GDPR requirements. Data processing is transparent and documented, and we support the agreements (such as a DPA) that your compliance team needs. ### Where is our data hosted? chunkx is hosted in the EU, with data centers in Germany. Your knowledge and learner data stay within European infrastructure. ### Is our company knowledge used to train AI models? No. Your uploaded content and learner data are used to deliver learning for *your* organization — not to train shared or third-party foundation models. ### Who can access the learning data? Access is role-based. Admins manage their own organization; learners see only what is relevant to them. We follow least-privilege principles and support single sign-on for secure access management. 05 · Support & Account ## Support & Account Day-to-day help once you are up and running. ### What support do we get after launch? You get ongoing support from real people, not just a help desk ticket queue. We help you expand use cases, improve learning paths, and interpret the analytics so learning keeps delivering impact. ### How do employees access their learning? Employees log in via single sign-on or a direct link and immediately see their personalized learning units — in small steps that fit into the working day, on desktop and mobile. ### Can we measure learning effectiveness? Yes. chunkx gives L&D teams clear analytics on participation, progress, and knowledge retention — so you can finally see what really works and act on it. ### I still have a question — what now? Just [get in touch](https://chunkx.io/en/contact/). Our team is happy to answer anything specific to your organization, or you can book a free demo. Still curious? ## Didn't Find What You Were Looking For? Tell us about your setup and we'll answer your specific questions — or show you chunkx live in a free, non-binding 30-minute demo. [Book a demo](https://chunkx.io/en/contact/) · [Write us a message](https://chunkx.io/en/contact/#kontakt-form) Question about the app? [Go to Support](https://chunkx.io/en/support/)