--- title: "Telecommunications Group – Carrying Onboarding and Product Training Forward – chunkx" description: "How an international telecommunications group uses chunkx to carry onboarding and product training beyond individual training sessions – with personalized learning prompts and continuously up-to-date content for everyday work in the shop." url: https://chunkx.io/en/case-studies/telekommunikation/ language: en-US translation_de: https://chunkx.io/case-studies/telekommunikation/ --- Telecommunications # International Telecommunications Group Personalized learning prompts carry existing training sessions forward and keep product knowledge current in everyday shop work. [Book a Demo](https://chunkx.io/en/contact/) Company · Telecommunications group (anon.) Industry · Telecommunications Employees · 100,000 worldwide Use Case · Onboarding & product training Audience · Shop staff and shop managers Location · Germany Features Used · Personalized microlearning units, email learning prompts, AI chat and continuous learning sessions Ø 4.2 / 5 · average rating 57 · NPS ranking ![A shop team looking at a smartphone together – continuous learning in everyday shop work](https://chunkx.io/images/case-studies/telekommunikation/chunkx-telekommunikation-shopteam.webp) The Company ## An Innovation Partner for Trying Out New Learning Approaches The internationally active telecommunications group offers a broad portfolio of mobile, internet, and digital services. A widely branched shop network, new products at regular intervals, and changing tariff and service offerings make it a decisive success factor to onboard new employees quickly and keep product knowledge continuously up to date. The Challenge ## Anchoring Onboarding and Product Knowledge in Everyday Work for Good New shop employees start with different levels of prior knowledge and have to absorb extensive knowledge about products, processes, and security and compliance requirements in a short time. At the same time, the relevant product knowledge keeps changing and has to be refreshed regularly. Existing training sessions create an important foundation for this, but they often end before the knowledge can be applied confidently in everyday work and consolidated for the long term. What was needed, therefore, was an approach that consistently carries training forward, addresses individual knowledge gaps, and makes current learning content available without additional one-off trainings. The Solution ## Continuous Learning Support With chunkx The telecommunications company used chunkx to turn existing training materials into personalized microlearning units. Learners receive regular learning prompts by email and can move straight into interactive learning sessions in the browser. The content follows each person's individual knowledge level and carries existing training forward in a targeted way. ![A shop employee learning on a tablet between two customer conversations](https://chunkx.io/images/case-studies/telekommunikation/telekommunikation-shopmitarbeiterin-tablet.webp) The integrated AI chat allows questions to be answered right away and individual topics to be explored in more depth as needed. New or changed product information can be added to the knowledge base and taken into account in future learning units. Individual training sessions thus turn into a continuous learning process that keeps current product knowledge available in everyday work. For the telecommunications group, this brings the following benefits in particular: - Personalized onboarding content for different levels of prior knowledge - Continuation and deepening of existing training sessions - Product knowledge that can be updated continuously - Short learning prompts that fit into the working day - Immediate follow-up questions and individual deep dives via the AI chat ### Where chunkx is in use - Onboarding of new shop employees - Continuous product training - Continuation and deepening of existing training sessions > Simple and individual. > > Anonymized voice from the feedback > Explained clearly and sensibly. > > Anonymized voice from the feedback The Impact ## First Results From the Trial Initial feedback from the trial shows a high level of acceptance for the learning approach. The results are based on seven responses and should therefore be understood as a first qualitative and quantitative indication. ### For learners Learning happens continuously throughout the working day. Shop employees can consolidate product knowledge in short units, clarify individual questions, and explore content in more depth to match their own knowledge level. Even when products are new or have changed, they stay continuously up to date. The simple, individual usage and the clear explanations were singled out as particularly positive. ### For those responsible for training Existing trainings and materials can be carried forward and deepened in a targeted way. New product information can feed into subsequent learning prompts more quickly, without having to set up an additional training session for every update. This creates a reliable connection between training, repetition, and application. ### For the organization chunkx creates the foundation for scalable onboarding and continuous product training. Knowledge can be updated faster, personalized for different learning needs, and conveyed beyond individual training measures. That keeps employees continuously up to date, even as products and requirements change. ![Two shop employees going through a product training together on a tablet](https://chunkx.io/images/case-studies/telekommunikation/telekommunikation-produkttraining-shop.webp) ## New Case Studies Straight to Your Inbox How other companies put chunkx to work – summarized concisely, no spam. ## More Case Studies ![Melitta Cafina CT8plus – chunkx case study with the Melitta Group](https://chunkx.io/images/case-studies/melitta/thumbnail-melitta.webp) Manufacturing & Consumer Goods ### [Continuous Learning Built Into the Working Day](https://chunkx.io/en/case-studies/melitta/) The Melitta Group uses chunkx to turn existing company knowledge into personalized microlearning units automatically – for product training, sales enablement, and AI skills. ![Melitta Group](https://chunkx.io/images/case-studies/melitta/logo-melitta.webp) [View story](https://chunkx.io/en/case-studies/melitta/) ![Schüco – sustainability expertise in sales with chunkx](https://chunkx.io/images/case-studies/schueco/thumbnail-schueco.webp) Construction & Building ### [Sales Success Through Sustainability Expertise](https://chunkx.io/en/case-studies/schueco/) Schüco boosts sales success through sustainability expertise – with personalized microlearning for architects and construction engineers in the field. ![Schüco International](https://chunkx.io/images/case-studies/schueco/logo-schueco.webp) [View story](https://chunkx.io/en/case-studies/schueco/) ![Austrian Academy of Physicians – microlearning in healthcare with chunkx](https://chunkx.io/images/case-studies/akademie-der-aerzte/thumbnail-aerzte.webp) Healthcare ### [Efficient Learning Paths in Healthcare](https://chunkx.io/en/case-studies/akademie-der-aerzte/) The Austrian Academy of Physicians brings microlearning into everyday clinical practice – achieving 210 hours of measurable learning with chunkx in just five months. ![Austrian Academy of Physicians](https://chunkx.io/images/case-studies/akademie-der-aerzte/logo-akademie-aerzte.webp) [View story](https://chunkx.io/en/case-studies/akademie-der-aerzte/)